Transparency Policy
Last updated: May 20, 2025
Vitacorax Dynacor is committed to operating with openness and honesty in all aspects of its service. This Transparency Policy explains how we communicate our practices, decisions, and responsibilities to the people who use our platform. By using our services, you acknowledge that you have read and understood this policy.
1. Who We Are
Vitacorax Dynacor operates an online learning platform focused on interactive, gamified educational experiences. Our registered address is 34, Troitska St, Odesa, Odessa Oblast, Ukraine, 65000. You may contact us at contact@vitacoraxdynacor.com or by phone at +380676142222. Our platform is accessible at vitacoraxdynacor.com.
We serve learners across multiple countries and jurisdictions. Our goal is to provide quality educational content regardless of a user's geographic location or background.
2. Our Commitment to Transparency
We believe that users deserve clear, accurate, and timely information about how our platform works, how their data is used, what our services cost, and how we make decisions that may affect them. We do not pursue hidden agendas. When our practices change, we communicate those changes proactively.
3. Data Collection and Use
3.1 What We Collect
We collect information you provide directly — such as your name, email address, and responses to quizzes and assessments — as well as technical data generated by your use of the platform, including device information, browser type, IP address, and interaction logs.
3.2 Why We Collect It
Data is collected to deliver and improve our services, personalize your learning experience, provide feedback on your progress, ensure platform security, and fulfill legal obligations. We do not sell your personal data to third parties.
3.3 Retention
We retain personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at contact@vitacoraxdynacor.com.
4. Third-Party Services
We use third-party service providers to support platform operations, including hosting, analytics, payment processing, and communication tools. These providers are contractually bound to process data only as instructed by us and in accordance with applicable standards.
We do not grant third parties permission to use your data for their own marketing or commercial purposes. Where third-party integrations are present on the platform, we identify them and describe their function upon request.
5. Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to maintain session state, remember your preferences, and gather aggregated usage statistics. We distinguish between strictly necessary cookies required for the platform to function and optional cookies used for analytics or personalization.
You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some features.
6. Pricing and Commercial Relationships
6.1 Pricing Clarity
All fees, subscription tiers, and one-time charges are displayed clearly before purchase. We do not add hidden fees at checkout. Any applicable taxes or regional charges are disclosed prior to completing a transaction.
6.2 Promotional Content
Where our platform includes promotional content, sponsored materials, or affiliate relationships, such content is clearly labeled. Editorial and learning content is kept separate from commercial content.
6.3 Free and Paid Features
We clearly distinguish between features available at no cost and those requiring a paid subscription. Trial periods, if offered, are described with their exact duration and what happens when the trial ends.
7. Algorithmic and Automated Decisions
Our platform uses automated systems to personalize learning paths, recommend content, and evaluate quiz performance. These systems rely on your activity history and stated preferences. No automated system makes decisions that produce significant legal or similarly consequential effects on you without the ability to request human review.
If you believe an automated output is incorrect or unfair, you may contact us to request a manual review.
8. Content Standards and Moderation
All educational content published on our platform is reviewed for accuracy, clarity, and appropriateness before publication. We identify the subject matter covered by each course or quiz and distinguish between factual instruction and opinion where applicable.
User-generated content, where permitted, is subject to moderation. We remove content that violates our usage guidelines and notify affected users of the action taken and the reason for it.
9. Security Practices
We implement technical and organizational measures to protect your data against unauthorized access, loss, or disclosure. These include encrypted data transmission, access controls, and regular security assessments. While no system is entirely without risk, we take reasonable and industry-standard steps to safeguard the information entrusted to us.
In the event of a data breach that may affect your rights or interests, we will notify affected users without undue delay and describe the nature of the incident, the data involved, and the steps being taken to address it.
10. Platform Availability and Changes
We aim to maintain consistent platform availability. Planned maintenance that may cause downtime is communicated in advance where possible. Unplanned outages are communicated through our website or registered contact channels as promptly as circumstances allow.
When we make material changes to features, pricing, or terms, we notify users through the platform or via email before the changes take effect. Continued use of the platform following notification constitutes acceptance of the updated terms.
11. User Rights
You have the right to access the personal information we hold about you, request corrections to inaccurate data, request deletion of your data, object to certain types of processing, and request a copy of your data in a portable format. To exercise any of these rights, contact us at contact@vitacoraxdynacor.com. We will respond within a reasonable timeframe and in any case within the period required by applicable standards.
12. Feedback and Complaints
We welcome feedback about our transparency practices and take complaints seriously. If you believe we have failed to meet the commitments described in this policy, please contact us directly. We will investigate and provide a substantive response. If you are not satisfied with our response, you may escalate the matter through appropriate channels available in your location.
13. Updates to This Policy
We may update this Transparency Policy from time to time to reflect changes in our practices, services, or obligations. The date at the top of this document indicates when it was last revised. For significant changes, we will provide prominent notice. We encourage you to review this policy periodically.
14. Contact
For any questions, concerns, or requests related to this policy, please reach out to us:
| Method | Details |
|---|---|
| contact@vitacoraxdynacor.com | |
| Phone | +380 67 614 2222 |
| Address | 34, Troitska St, Odesa, Odessa Oblast, Ukraine, 65000 |
| Website | vitacoraxdynacor.com |